This policy specifies important information regarding the delivery of products ordered through our website or other marketing channels such as Lazada, Shopee, Line MyShop, etc. Please read this policy carefully to understand the delivery procedures and methods.
1. Order Processing:
1.1. When you place an order Your order will be processed and prepared for delivery within the designated business day. This includes order confirmation. Packaging and any required documents
1.2. We strive to process orders promptly. But please note that processing times may vary depending on product availability. Order quantity and other factors We will do our best to notify you of any delays.
2. Shipping method and delivery:
2.1. We offer a variety of shipping methods to accommodate your shipping needs and requirements. Available options are displayed during checkout on each platform, such as Lazada, Shopee, Line MyShop, etc.
2.2. Delivery time depends on the shipping method selected on the platform and the destination. While we aim to deliver your package within 1-3 business days, please be aware that there are external factors beyond our control, such as accidents or unexpected delays. This may affect delivery time.
3. Order Tracking:
3.1. When your order is shipped. We will provide you with a tracking number (if available) based on the platform you ordered from, such as Lazada, Shopee, Line MyShop, etc., which can be used to track the progress of your shipment.
3.2. In general, you can track your order via our website or the website of the relevant shipping carrier. The system may take some time. This is so that the tracking information is updated after the package is shipped.
4. Accuracy of address or delivery location:
4.1. It is essential that correct shipping information is provided during the ordering process. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by customers.
4.1. If you become aware that you have specified an incorrect delivery address. Please contact your administrator or sales contact on platforms such as Lazada, Shopee, Line MyShop, etc. immediately to resolve the situation before shipping the order. We cannot guarantee that address changes can be made after an order has been processed. For orders on our website, please contact admin@zerowaterthailand.com.
5. Returns and exchanges:
5.1. For information on returning products exchange or damaged delivery Please see our separate return policy.
6. Contact information:
If you have questions, concerns, or need additional assistance regarding our shipping policies or your specific order, Please contact the administrator of each sales platform such as Lazada, Shopee, Line MyShop, etc. or email us at admin@zerowaterthailand.comWe are happy to help you.
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Copyright © 2021 Zero Technologies, LLC. – All Rights Reserved | Designed by PowerHouse Consulting Group
Copyright © 2021 Zero Technologies, LLC. – All Rights Reserved | Designed by PowerHouse Consulting Group
