Shipping Policy

Thank you for choosing our company for your shipping needs. This policy outlines important information regarding shipping products ordered through our website or other marketing channels (such as Lazada, Shopee, Line MyShop, etc.). Please read this policy carefully to understand our procedures, delivery options, and any applicable charges.

1. Order Processing:

1.1. Once you place an order, it will be processed and prepared for shipment within the specified handling time. This includes order verification, packaging, and any necessary documentation.

1.2. We strive to process orders promptly, but please note that processing times may vary depending on the availability of products, order volume, and other factors. We will make our best effort to keep you informed of any delays.

2. Shipping Methods and Delivery:

2.1. We offer various shipping methods to accommodate your preferences and delivery requirements. The available options will be presented during the checkout process on each platform (such as Lazada, Shopee, Line MyShop, etc.).

2.2. Delivery times depend on the shipping method selected on the platform and the destination. While we aim to deliver your package within the estimated timeframe, please note that external factors beyond our control, such as customs procedures or unforeseen delays, may impact delivery times. 

3. Order Tracking:

3.1. Once your order is shipped, we will provide you with a tracking number by the platform (such as Lazada, Shopee, Line MyShop, etc.), if available, which can be used to track the progress of your shipment.

3.2. You can typically track your order through our website or the website of the respective shipping carrier. Please allow some time for the tracking information to be updated after the package is shipped.

4. Address Accuracy:

4.1. It is essential to provide accurate shipping information during the order placement process. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

4.1. It is essential to provide accurate shipping information during the order placement process. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

5. Returns and Exchanges:

5.1. For information about returns, exchanges, or damaged shipments, please refer to our separate Return Policy. 

6. Contact Information:

If you have any questions, concerns, or need further assistance regarding our shipping policy or your specific order, please contact the admin at each selling platform (such as Lazada, Shopee, Line MyShop, etc.) or the ZWT customer support team or admin@zerowaterthailand.com. We will be happy to assist you. 

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